Frequently Asked Questions
Starting therapy or working with a new therapist can feel both exciting and overwhelming. Here I’ve included questions that may arise as you begin your therapeutic journey.
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I am currently seeing all individual therapy clients via Telehealth.
Should you need to cancel or reschedule your appointment, I ask that you notify me via phone at (410) 324-3960 or email at email@example.com at least 24 hours in advance of your scheduled appointment. If you do not provide 24 hours’ notice, you will be responsible for paying the full session fee.
A Soul Awake Psychotherapy, LLC is an out-of-network provider and does not bill insurance companies directly. Your services may be eligible for partial or full reimbursement through out-of-network insurance coverage, flexible spending accounts (FSAs), or health savings accounts (HSAs).
Prior to your first appointment, you are encouraged to call your insurance provider to ask if you have out-of-network coverage for mental health services. You may reference CPT code 90791 for the initial intake session (60 minutes) and 90834 for all subsequent sessions (45 minutes), and let the representative you speak with on the phone know that services will be offered via Telehealth.
Many clients receive reimbursement up to 50 – 80% if they have out-of-network benefits. Please see the Fees & Insurance page for more information. Plus, learn how Reimbursify can simplify the claims process for you.
Duration of therapy varies from person to person and depends on factors such as: your reason for seeking therapy; your previous therapy experience; any concurrent services you may be receiving; and scheduling and financial considerations. At A Soul Awake Psychotherapy, LLC, all new clients are seen on a weekly basis for the first 4-6 weeks. After that, if you and I determine that meeting biweekly or monthly is deemed appropriate, then we can discuss this as a treatment option. While some clients are seeking short-term therapy (3 – 6 months), others may find that their goals change over time, and therefore, benefit from working with a therapist for several years.
Then I look forward to working with you! Whether you’ve seen a therapist in the past or this is your first time, I hope that our work together will be a rewarding experience for you and provide you with a strong foundation for growth and change.
Generally, what you disclose in therapy remains confidential with a few exceptions:
▢ If you sign a written request to have information released
▢ If I believe you are a danger to yourself or others
▢ If the life or safety of an identified or readily identifiable third person is endangered or threatened
▢ If I have reasonable suspicion of abuse or neglect of a vulnerable child or a vulnerable adult
▢ If you disclose experiencing abuse or neglect before the age of 18 and provide readily identifiable information about the perpetrator
▢ Otherwise required or permitted by law
Note on electronic communication: Because email and text messaging are not fully confidential, please refrain from using either of these modalities to communicate with me about personal matters or what we discuss in therapy. Never use email or text messaging to send an urgent or crisis message.
Please visit the Crisis Hotlines page if you are in need of extra support. If you are in immediate serious crisis, please go to one of the local hospital emergency rooms for help or call 911.
You are welcome to refer a friend to A Soul Awake Psychotherapy, LLC! Please be mindful however of whether it is in your best interest for your therapist to also see someone you are close to as a client.
At this time, A Soul Awake Psychotherapy, LLC does not offer child, family, or couples therapy; however I am happy to provide referrals should you be interested in one or more of these services.
A Soul Awake Psychotherapy, LLC does not offer medication management services; however, I am happy to provide referrals for psychiatric services and coordinate with your prescriber if this is desirable.
Unfortunately, I am currently only licensed to practice in Illinois, Maryland, and Washington and am therefore unable to see clients who do not permanently reside in one of these states.